At POTENT:, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please read our return policy below to understand the process for returning an item and receiving a refund or exchange.
- Return Period
You may return your purchase within 30 days of receiving the item, provided that it meets the conditions outlined in this policy. Any returns made after this period will not be eligible for a refund or exchange.
- Eligibility for Return
To be eligible for a return, your item must: Be unused, unaltered, and in the same condition as when you received it. Have all original tags, packaging, and accessories included. Be accompanied by a valid proof of purchase, such as the order confirmation email or packing slip.
- Return Shipping
To initiate a return, please contact our customer service team at firstname.lastname@example.org with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with further instructions on how to proceed. Customers are responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at email@example.com with your order number and details about the issue.
- Late or Missing Refunds
If you have not received your refund within 10 business days after receiving your return approval email, please follow these steps: Check your bank account or credit card statement for any pending transactions. Contact your bank or credit card company, as processing times may vary before a refund is officially posted. If you have completed these steps and still have not received your refund, please contact our customer service team at firstname.lastname@example.org.
We appreciate your understanding and are committed to providing the best possible customer experience. If you have any questions or concerns about our return policy, please feel free to contact us.