Shipping policy

Shipping Policy

POTENT FUNGI CO., LTD.
Last updated: 7 October 2026

Where we ship from

Everything is made, filled and dispatched from our own premises in Chiang Mai, Thailand.

Processing

Orders placed on a working day are usually packed the same day or the next. Orders placed at a weekend or on a Thai public holiday go out on the next working day. You get a tracking number by email when the parcel leaves us.

Thailand

Free express delivery on every order, with no minimum spend. Delivery is normally 1 to 3 working days.

International

Two options at checkout:

  • Fastship Express, 3 to 5 days, tracked
  • Thailand Post Air Parcel, the economy option, slower, tracked

Rates depend on weight and destination and are calculated at checkout before you pay. We do not add a handling charge on top.

Subscription deliveries ship free, worldwide. Wholesale orders within Thailand ship free.

Customs, duty and import taxes

Prices at checkout do not include import duty, VAT or customs charges in your country. Those are set by your government, not by us, and they are yours to pay. The courier will usually contact you.

Please check your own country's rules on importing food supplements before you order. Some countries restrict mushroom supplements, and rules differ for the same product depending on how it is classified. We cannot advise on your local rules.

If a parcel is held, taxed or seized by customs, we cannot control that and we cannot refund the import charges. If a parcel is returned to us by customs, we will refund the products once it arrives back, less the original shipping cost. If a parcel is destroyed by customs, contact us and we will look at it case by case.

Addresses

Please check your address carefully. We dispatch to the address given at checkout, and we cannot change it once a parcel has left us. A parcel returned to us because of an incomplete or incorrect address can be resent, with shipping charged again.

Delays, lost and damaged parcels

Delivery estimates are estimates, not guarantees. Weather, customs and courier backlogs are outside our control.

If tracking has not moved for seven days, email us and we will chase the courier. If a parcel is confirmed lost, we will resend it or refund it, whichever you prefer.

If a parcel arrives damaged, email sales@potentfungi.com within seven days with your order number and a photograph. We will replace or refund it and cover the postage.

Experiences

Foraging trips, workshops and Tea House bookings are not shipped. Your confirmation email is your booking, and it carries the meeting point and time.

Contact

sales@potentfungi.com · +66 92 716 571